FAQs - a handy reference to answer your most frequently
asked questions.
We deliver direct Australia and Worldwide at greatly reduced prices to the RRP. To
order:
1) Select Australian or International Prices ex GST at top of any category, if not already selected
2) Enter quantity of item and then Add To Cart to go to Shopping Cart Contents page. Go Back if you wish to add more items.
3) When finished ordering, select Proceed to Checkout to Add Shipping
4) Enter your billing and delivery addresses then click Continue. We advise
customers who request delivery addresses other than their home address (eg
Business address) to ensure
that a reliable person is always available to take receipt from your local
postal service during business hours.
5) Enter your credit card or other payment details. We will process the amount in Australian Dollars. The exact amount your financial institution charges which will appear on your credit card statement
in your local currency depends on the conversion rate on the day they process it.
We dispatch all orders by Australia Post.
Delivery within Australia is within days for Regular Post or within 1 day for
Express Post. For International orders, Air Mail, shipping time is 1-2 weeks.
These options are selectable at checkout from a drop down box. Alternatively,
prior to checkout, you can also request Insurance or ECI Express Courier
International (4 days) by ordering either option directly from
the Shipping Category (just like ordering another product) and we add the additional cost to your
order and confirm by email to you. We
ask the customer to accept responsibility for deliveries to a Business address
or PO Box
address and also in the case of certain countries, where postal system delays
are inherently problematic. (NB We recommend the Insurance option as
Australia Post limit compensation to $50 in the unlikely event of the parcel
being lost by them. Uninsured orders are at the customer's risk.)
DNHP is Australian based enabling overseas
customers to take advantage of international exchange rates and GST free
overseas orders (Oz sales tax.) The quality of the Australian Natural Health
industry is second to none - the industry is
regulated by the Australian Therapeutic Goods Administration (TGA) who is the
same body that regulate Pharmaceuticals and Medicines in Australia. Applying the
same strict policies has helped establish Australia’s reputation for the
highest standards of Complimentary Medicine Products in the World.
All transactions are processed in Australian
Dollars and your financial institution will convert it to your local currency if
you are an international customer. If outside Australia you should see the
price in your local currency next to the price in Australian Dollars
automatically if you have Cookies enabled. If you are asked to accept a cookie
from us, please do so to utilise this feature - or if you have cookies
disabled, you may manually allow this cookie in Internet
Options>Privacy>Sites by typing
discountnaturalhealth.com (or com.au, co.uk or co.nz) and Allow. No usage
tracks are recorded by this cookie and it's only purpose is to allow currency to
be displayed in your local currency. To change currency, simply click on the
converted price and make the change. International currency displayed is based on
today's up to date bank exchange rates, but the actual currency conversion is
dependent upon your financial institution's exchange rates at the time, so will
vary marginally.
Visa, Mastercard and
American Express are all accepted. Your credit card details are fully secured.
Our Website uses a Global Transaction Server operated by On Technology which is
secured by 128bit SSL encryption technology (Secure Sockets Layer) for complete
safety of customer data. DNHP
also has significant systems and procedures designed to detect the fraudulent
use of credit cards. Please do not be offended if we contact you requiring
additional verification of your credit details as this is for yours and our
protection.
At Checkout, you may also select Pay by Money
Order (Australian Dollars Only) or Pay by Cheque - if you prefer to write a
cheque in currencies other than Australian Dollars, we will email you with the
correct amount in your local currency, including bank fees - virtually all
currencies are acceptable.
All products we sell are Natural Supplements
(not pharmaceutical) and are approved for sale in Australia by the Australian
Therapeutic Goods Administration (which has helped establish Australia’s
reputation for the highest standards of Complimentary Medicine Products in the
World.) However, we must emphasise that we cannot check each product we sell in
Australia with every country in the world’s customs or legal authorities and
so our advice to all customers is that they must assume responsibility for this.
Every legal effort is made by DNHP to minimize the likelihood of local Taxes and
duties being imposed. All parcels are labelled either "Natural Supplements",
"Skin Care" or "Essential Oils" as
part of the official Customs Declaration Form. However we can not guarantee that
taxes will not be levied or that items purchased are legal in any other country
and in the event of this happening they are the responsibility of the purchaser
- we recommend that all customers check the website of their local country,
which can be found from this link on the World
Customs Organisation website.
Small parcels dispatched by Air Mail (default, rather than Express Courier) significantly reduces the
chances of Customs Taxes being imposed. In practice, we would have already
withdrawn an item from sale to a particular country in the event of any previous
legal difficulty.
Totally. We use your email address to send an
automatic order confirmation immediately you place your order and to respond to
any further enquiries you may have. We use your delivery address to send your
order and your billing address for credit card verification. We do not use your
personal information for any other reason and have no 3rd party interest
whatsoever.
Please select your products carefully and feel
free to email our naturopathic team for product advice prior to ordering. DNHP
are generally unable to offer refunds due to the nature of shipping products
worldwide – you will appreciate that other customers do not wish to receive
products that have been out of our care for even a minute, so we cannot resell
returned goods. However, where a product is damaged in transit, we will always
replace it.
www.discountnaturalhealth.com www.discountnaturalhealth.co.uk www.discountnaturalhealth.co.nz www.discountnaturalhealth.com.au
We recommend: www.HolisticHealthandBeautyShop.com www.HolisticHealthandBeautyShop.com.au
www.HolisticHealthandBeautyShop.co.uk www.HolisticHealthandBeautyShop.co.nz for Inner Health & Outer Beauty
www.DiscountWellbeingSupplements.com www.DiscountWellbeingSupplements.com.au for Physical and Emotional Wellbeing
www.TraditionalComplementaryHealth.com www.TraditionalComplementaryHealth.com.au
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